Tenant FAQs

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you’ll ever experience.

• We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
• We are available 24 hours a day to handle emergency maintenance repairs.
• We provide detailed Move-in Inventory forms for proper documentation of the condition of your rental.
• All deposits that are retained by us are kept in a FDIC insured bank.
• Our company and employees are licensed and certified as is required by state and local laws

Check out our admittance criteria to be sure you qualify, then complete our application form and submit it to us along with the application fee for the home you want. We’ll process it and let you know the results.

Yes, for most of our properties you will sign a 12 month lease that covers our responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we’ll hand you the keys to your home!

Our goal is to help you get back as much of your security deposit as you are entitled. Once you give us notice you will be moving out we will send you a detailed cleaning checklist that specifies what and how the house should be cleaned to bring it back up to the standard it was when you first moved in. If your house includes carpets then we will get the carpets cleaned, using a vendor of our choice, after you move out and deduct the cost from your deposit. We will also use your deposit to cover the following costs, if necessary:

• Unpaid rent or other charges–for example, unpaid utility bills
• Repairing damage you or your guests caused (but not for ordinary wear and tear), and cleaning the premises so they’re as clean as when you moved in.

Here are some helpful hints for getting back as much of your deposit as you are entitled:

• Plan ahead to give yourself enough time to clean after all your belongings are out of the house.
• Follow the cleaning checklist carefully, and reach out to us as soon as possible if you have any questions or concerns about it.
• Use your move-in property condition report to remind yourself of stains, damage, or wear and tear that were already there before you moved in versus new dirt or damage you have caused.
• Consider hiring a professional cleaner if you don’t have time to clean yourself. We can suggest cleaners we use that are familiar with our cleaning checklist and standards.

After you complete cleaning and vacate the house we have 30 days to return your security deposit and/or provide an itemized statement as to how the deposit has been applied toward back rent, cleaning, and repairs. If no claim against the deposit is going to be made then it will be returned within 15 days.

Unfortunately we cannot hold a property for you before you apply. Please call our office to discuss details of our tenant admittance policy and procedure.

Yes, We require all tenants to pay first month’s rent and a security deposit.

We allow co-signers on a case by case basis and with the owner’s approval. If co-signer’s are allowed we require 5x the rent in combined monthly income, all adults must pass credit and background checks, and we may require an increased security deposit.

To apply for a property, simply click here and follow the steps to complete your application. Let us know if you have any questions.

You can pay your rent through our resident portal via credit card, debit card or bank transfer. These can be set up or changed by you at any time, and you will also have the option to set up autopay so you never miss a payment.

If the property owner allows pets then you may be able to get a pet. All pets must be screened and require an additional security deposit and monthly pet rent. Please reach out to your property manager for more information.

For the most part the property owner is responsible for paying the cost of repairs and maintenance. However, if the repair is needed from damage caused by a tenant, their children, guests, or pets then the tenant may be liable for the repair costs. Normal wear and tear is expected. But damage due to negligence, neglect, misuse, or accident is not normal, and a tenant could be held responsible.

A Resident Benefits Package is a great amenity which is mandatory for all of our residents. It includes a ton of great features like $1M identity protection, Air Filter change service, 24/7 maintenance, online portal access, positive credit reporting for on time rent payments, and much more. Click here to go to our Resident Benefits Package page to read everything in greater detail.

Our company charges an application fee of $75 per adult when submitting your application, we charge a lease admin fee of $250 per unit/home once you’re accepted and in the process of moving in, and we charge $45 per month for the RBP. Your lease may include other fees as a part of your rental agreement (for things like pets, late fees, damages, etc.), so please be sure to review carefully before signing. All fees will be fully disclosed to you in writing and you will never have any hidden charges that you didn’t know about or agree to.